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Frequently Asked Questions

Can't find the answer you're looking for? Visit our Troubleshooting section or contact Support for further assistance.

-> What can I search for in Scout?

Scout supports searches using various identifiers, including License Plates, VINs, Telephone Numbers, and Email Addresses.

-> Why am I not seeing any search results?

Check the following:

  • The search value is entered correctly.

  • The correct search type is selected.

  • Applied filters are not too restrictive.

  • Data is available for the selected criteria.

-> Can I filter my search results?

Yes. You can use available filters such as Country, Date, Price, and Category to narrow your results.

-> What data sources are available?

We collect our classified ads from a multitude of sources in over 22 countries. The availability of these sources depends on your organization's subscription and configuration. 

To know which specific sources are used for searches within your region, please contact your customer manager or reach out to support@legentic.com.

-> How do I update my account information?

Open Settings and select Account to manage your profile information and account preferences.

-> I cannot access Company Admin settings. Why?

The Company Admin section is only available to users who have been assigned the appropriate permissions.

If you believe you should have access, contact your Company Administrator or support@legentic.com.

-> Where can I find platform updates?

Platform updates and announcements are published in the Messages section.

-> How do I access the API?

Open Integrations & API to view available API information, documentation, and access options.

API availability depends on your organization's access level.

-> How can I contact Support?

Open the Help section and select Contact Support or directly write an email to support@legentic.com.

You can contact us for:

  • Technical issues

  • Questions about your account

  • Reporting incorrect data

  • Suggesting new domains or data sources

  • General feedback and feature requests

Our support team will assist you with any platform-related questions or issues.